Shipping & Returns
WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add firstname.lastname@example.org to your safe sender list.
WHEN WILL MY ORDER SHIP?
Please allow 2-3 business days for your order to be processed and shipped. Please note, this may take longer during new launches or promotional sales due to high order volume. Delivery times are provided solely as guidelines and are subject to change at any time. We do not ship on weekends or holidays.
HOW CAN I TRACK MY ORDER?
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit USPS.
MY ORDER IS LOST IN THE MAIL, WHAT DO I DO?
Jordan Road is not responsible for lost or stolen packages. If your package goes missing, we will contact USPS to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.
MY JEWELRY ARRIVED DAMAGED, WHAT DO I DO?
If your item arrive damaged please email email@example.com within 48 hours of delivery with photos and your order #.
WHAT IS YOUR RETURN POLICY?
Jordan Road is happy to offer exchanges for store credit of unworn merchandise returned within 14 days of delivery. A gift card will be issued upon return of the order & inspection. This excludes ALL SALE ITEMS AS THEY ARE FINAL SALE.
HOW CAN I EXCHANGE AN ITEM FOR STORE CREDIT?
Please email firstname.lastname@example.org within 14 days of receiving your item(s) and include EXCHANGE REQUEST and your order # in the subject line. This excludes ALL SALE ITEMS AS THEY ARE FINAL SALE.